Incident Setup & Shared Inboxes
If you have questions or need assistance during an incident please email our Incident Help Desk: incident.helpdesk@firenet.gov
Incident Email & MS Team Request Process
Designate one person on your Incident Management Team to fill out the INCIDENT Account FireNet Request Form. The ITSS, PSC or PIO will start this process. The individual requesting the account should be identified by each team at the beginning of the season.
The naming convention that will be used is as follows:
- MS Team: 2023_XXXXX_Incident Name
- Shared Inbox: 2023.firename@firenet.gov
Please visit the NMAC Memo to learn more about the correspondence regarding the use of FireNet for official electronic messaging.
Incident Account Request Process
MS TEAM AND SHARED INBOX DELEGATION
After an incident request comes in, the MS Team and Shared Inbox are created. The Shared Inbox is delegated to the PIO noted on the request form. The Team will be set up with the following owners: PIO, PSC, ITSS and the local Dispatch Center.
Data should NOT be removed from this shared space. It will flow between incident teams. MS Team Owners can add Guests to the shared space to collaborate.
The Incident MS Team will have the following information:
- FireNet Incident Account Tracker Template
- Welcome to Your Team Drive instructions document
- Electronic Doc Box Template
Please make a copy of the FireNet Incident Account Tracker Template in advance to track the FireNet accounts on your team and then cut and paste into the FireNet Incident Roster once the Incident MS Team is created by the FireNet Help Desk.
HOW TO ACCESS A SHARED INBOX
You will receive an email notification that your delegation has been completed. Please copy and paste the email address named in the message when opening the shared inbox. To access that shared inbox please follow these steps:
- Open your unique FireNet Chrome browser
- Go to www.office.com and sign in to your FireNet account
- Open the Outlook application
- In the upper right corner, click on your initials and select 'Open another mailbox'
- Search for your section shared inbox. The naming convention for these additional shared inboxes is as follows: 2025.firename.section@firenet.gov
- You are now in the shared inbox!
REQUEST A NAMED FIRENET ACCOUNT TO ACCESS SHARED INBOXES
Follow directions on the Requesting an Account Page to obtain a named FireNet account, which is necessary to access a shared inbox. When noting your IMT and section in the request form, please also add that you are on an active incident in your response to expedite the process.
The following roles will need access to a shared inbox and require a named account:
- Main inbox: PIO
- Plans: PSC
- Logistics: LSC
- Demobilization: DMOB
- Resources: RESL
- Finance: FSC
- Ordering: ORDM
- Situation: SITL
- Check-In: SCKN
- Documentation: DOCL
- Air Operations:
All Affiliates (AD/other non-federal team members) requesting a FireNet account are required to complete the online security training course. Please find more information on our Affiliate Account Request Page. All steps must be completed to receive an account. Your federal ITSS or PSC on your team can act as a sponsor. Please visit our Affiliate Sponsor Page for additional details and cc: incident.helpdesk@firenet.gov on your request.
SHARED INBOX TRANSITION
Both the main incident shared inbox and any additional shared inboxes that have been created will need to be transitioned when a new team is taking over an incident. Delegation changes must be updated in the second tab of the Incident Account Tracker and emailed to incident.helpdesk@firenet.gov
We recommend copying the first tab of the tracker in the spreadsheet and then updating your own information/delegates in the second tab. Once that's updated, please email the Incident Help Desk to note changes in shared inbox delegation are needed.