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FireNet Incident Troubleshooting

What's the best way to setup to use FireNet? 

We recommend using a browser that you do not use with another account. Creating a second Chrome profile is our preferred method: Initial Sign in Process

 

How do I find my MS Incident Team? 

If you are invited to an MS Team a Guest, please follow the link in the MS Teams invite or the link shared with you by your IMT. This will bring you to the MS Team directly. If you have a named account and have been added you can also sign in following this path: office.com > MS Teams Application > Find the name of the Team. 
 


How do you access a shared inbox?

A shared inbox can be delegated to any FireNet account. 

  • Sign into your Named FireNet Account at office.com
  • Open the ‘Outlook’ Application 
  • In the upper right corner click on your initials and select 'Open another mailbox' 
  • Search for your section shared inbox. The naming convention for these additional shared inboxes is as follows: 
    • Main account: 2020.firename@firenet.gov  
    • Additional Shared Inboxes: 2020.nameoffire.section@firenet.gov  

How do I change a timezone in a shared inbox?

You can change the timezone on a shared inbox by:

  1. Clicking the Settings cog while in the shared inbox in Outlook for the Web
  2. Click View all Outlook settings
  3. Go to the General Tab, then Language and time
  4. Use the drop down (or type a city) under Current time zone to change the time zone. Leave the box below it checked.
  5. Save
  6. Click the Update meeting hours link above the check box
  7. Click the check box in the middle of the page to change your meeting hours to match the new time zone

I'm having trouble logging into MS Teams

When having issues logging into MS Teams specifically, or getting stuck in a login loop when opening the Teams app, our first fix is to look at the time clock on the computer.  

Please check the date and time on the device you are using to be certain it is set correctly.  We have seen situations in which it was necessary to select "automatically set date/time" and even set it to the wrong time zone, but logging into teams worked. 

Please give that a try and let us know if this alleviates the additional log-in requests when you attempt to access Teams specifically.